Service and Support PDF Print E-mail

supportOur Customer Engineering Division consists of Professional/B.Sc. Qualified Engineers (for Solution Design and on site supervision) and suitably qualified Technical Supervisors / Technicians who are capable of handling all technical demands of such systems and specifically to minimize the clients cost and to optimize the life time and efficiency of the equipment with minimum down time and disruption to the system.We maintain these principles with qualified Engineers and skilled personnel providing services to a high profile customer base. President’s House, Presidential Secretariat, Prime-Minister’s Office and Temple Tree’s are some of the major projects we are handling presently. Not only them, we do still continue the process of maintaining our Small and Medium level Projects we have done earlier.

We are pleased to indicate that our engineers consulting for CCTV Security surveillance systems installed at Presidents House, Presidents Secretariat, Temple Trees and BMICH are well qualified practitioners skilled with the –State –Of-The-Art Technological Innovations. We have used “Dedicated Micros” for these projects with the most reputed Advance Technology – CCTV Brand in the world for security systems design and manufacturing. They have already won the International Awards for the last seven years commencing from year 2000 and received the Queens Award for service excellencein 2003.

SHARE & CARE POLICY
Rameca Holdings and its staff is dedicated to providing an excellent level of service and support and facilitate clients to take full advantage of our solution products.

Our services/ support management/ maintenance/ warranty programs include:

 Customized/ Standard Agreements
 24 hrs/ on call/ real time services
 Maximum available down-time / Service level agreements
    - 2-4hrs within Colombo city limits
    - 6 hrs within 25 km from Rameca service center
    - 24 hours out station
 On-loan equipment
 Provision of spare parts
 Preventive maintenance
 Corrective maintenance
 Special negotiated service offer